To Factory data reset your device, swipe down from the Notification bar then select the Settings icon > General management > Reset > Factory data reset. This will erase all data on your device and restore it to factory settings.
If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.ġ. Swipe down from the Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. If you are having connectivity issues, you can try resetting your network settings. Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power buttons simultaneously for 10 seconds, until the device restarts.
Press and hold the Power/Lock button, then select Restart > Restart. If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button, then select Power off > Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Power cycling your device is the first step. There are multiple ways to reset your device if you are experiencing issues.
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